The Home of West Indies Cricket
Tickets

Windies Tickets Refund Policy

The following ticket refund policy for tickets purchased through Cricket West Indies (CWI) "Windies Tickets" ticket service and box offices highlights the situations where a refund is or is not applicable with reference to weather-affected play and cancelled match situations. This also outlines the relevant refund process if you have bought your ticket online, at the box office or through a tour operator or Official Cricket West Indies Tour Operator.

CWI DOES NOT REFUND TICKETS EXCEPT WHERE A MATCH IS CANCELLED OR WHERE WEATHER CAUSES A MATCH TO BE ABANDONED. NO REFUNDS WILL BE ISSUED UNDER ANY OTHER CIRCUMSTANCES UNLESS EXPLICITLY STATED BY CWI.

If a day’s play is limited as a result of inclement weather or other acts beyond the control of CWI, CWI will refund the face value of day tickets or full Test Match “Season" tickets purchased as follows:

  1. Test Matches:
    1. If less than 25 overs are completed in any one day for a Test Match, ticket purchasers receive a 100% refund (excluding full Test Match “season tickets”), except where a match result has been achieved and the match completed.
    2. If 25 or more overs are completed in any one day for a Test Match, ticket purchasers will not be entitled to a refund.
    3. If no balls are bowled in any one day as a result of inclement weather conditions, ticket purchasers will receive a 100% refund (excluding full Test Match “season tickets”), except where a match result has been achieved and the match completed.
    4. For “5-Day Full Test Match Tickets” purchased to attend all five days of a match, if less than 125 overs are completed during the five days of play, excluding if there is a match result, the ticket purchaser will be entitled to a 100% refund.
  2. One Day Internationals or Super50 (50 over matches):
    1. If less than 10 overs are completed in any one day, and no official result is achieved. Ticket purchasers will receive a 100% refund
    2. If 10 overs or more are bowled by either side, ticket purchasers will not be entitled to a refund.
  3. For Twenty20 International matches:
    1. If less than 5 overs are bowled, ticket purchasers will receive a 100% refund.
    2. If 5 overs or more are bowled by either side, ticket purchasers will not be entitled to a refund.
  4. Hospitality Refunds:

Only the “Cricket Component” of Hospitality tickets will be refunded in accordance with the CWI Refund Policy. The Cricket Component relates to the element of the ticket’s face value that is specifically allocated to the entrance to the stadium to watch the cricket and is not linked to the cost of any hospitality elements such as food, drink or entertainment (approximately 25%- 30% of the total ticket cost). The specific information on this is available upon request through the local venue, the local Ticket Office or by contacting Cricket West Indies. Where this has been purchased online, purchasers will need to provide a copy of their e-receipt. Where purchased from the venue directly, the venue will also refund the “Cricket Component” where the purchaser provides evidence of the hospitality purchase.

  1. Party Stand Refunds:

Only the “Cricket Component” of the Party Stand ticket will be refunded in accordance with the CWI Refund Policy. The Cricket Component relates to the element of the ticket’s face value that is specifically allocated to the entrance to the stadium to watch the cricket and is not linked to the cost of food, drink or entertainment (approximately 25%- 30% of the total ticket cost). The specific information on this is available upon request through the local venue, the local Ticket Office or by contacting Cricket West Indies. Where this has been purchased online, purchasers will need to provide a copy of their e-receipt.

The above does not apply where a reserve day for play has been allocated or a match is rescheduled, and this ticket is valid for such a reserve day or rescheduled game.

BOOKING FEES:

For matches where a booking fee is applied and conditions determine that a refund will be made, the face value of the ticket will be refunded and not the booking fee.

TO RECEIVE A CWI REFUND

Refunds will be made only for tickets purchased from CWI ticket offices, authorized ticket vendors or purchased online through CWI’s authorized ticketing platform.

Refunds will not be made for tickets purchased through unauthorized third-party ticket resellers.

Refunds will only be made to the person whose name is on the ticket or whose name and payment details were taken for online purchases. Customers may be required to provide a photo ID to provide identification and match ticket purchase details to the ticket purchaser’s name.

Under no other circumstances will refunds be given.

  1. For tickets purchased in person at a box office:

CWI will publish the refund date and location on its website and/or social media pages. The retained portion of the ticket stub must be presented and surrendered to a ticket office authorized by CWI within seven (7) working days after the completion of the game for which the refund is being sought. The refund will be provided in cash.

  1. For tickets purchased online:

The ticket purchaser must submit an email to tickets@cricketwestindies.org, attaching a copy of their e-ticket receipt and order confirmation. Refunds will be processed within fifteen (15) business days and credited to the original debit/credit card used for the purchase.

Where the ticket purchaser’s credit or debit card is cancelled or the card number has been changed, the ticket purchaser must email tickets@cricketwestinides.org with proof of the change (for example, a bank statement or a letter from the bank) in order to arrange an alternative refund method.

  1. For tickets purchased through a tour operator:

The ticket purchaser must claim the refund through the respective tour operator by providing details of the affected day’s play to their travel representative. The tour operator will arrange to refund the ticket purchaser based on the transaction details provided to purchase the tour package.

Additional Notes

  1. Refunds are only available for tickets purchased directly through CWI or its authorized vendors. Tickets bought via unauthorized third-party resellers are not eligible.
  2. Refunds will be issued solely to the original purchaser, whose name must match the ticket or payment details. A Photo ID may be required for verification.